There seem to be two main ways the phishing problem manifests itself to Fresno State email users. One is when an individual account is compromised, has to be shut down, and then reopened. You'll know if it happens to you: your email won't work at all. Jim Michael addresses this in a bulletin post of July 26, referred to by Yola in her comment on the last blog. See Please Watch Out for Phishing Attempts
The second problem is blacklisting of the university by Google, Yahoo, or some other big provider because of the volume of spam that goes out from our compromised accounts. We all suffer from this, even though we may have avoided being "phished" ourselves. The problem here is that we don't know about the blacklist until our emails either don't go through or we find that we haven't received emails. This seemed to be happening to me, on an irregular basis, for several months. It is confusing, though, because sometimes I get gmail from senders and sometimes I don't. Sometimes email that I sent to a perfectly good email address would get bounced back, not always immediately--and I didn't know why. Several people I've talked to have had the same trouble. Now at least I have a sense of what this is happening and can be on the lookout for it, though I still don't know much about how blacklisting works.
Had I been informed of this problem, I'd have switched to my backup gmail account, both for communication with family and friends, and for communication with academics and publishers, and I if I was concerned about how this looked professionally, I would have explained why it was necessary for me to be gmailing rather than fresnostate emailing.
It has been suggested to me that this is a problem that didn't need to be addressed. I disagree. Not being notified of the blacklisting was the problem, and this is a typical Fresno State pattern, hence my irritation. But it wasn't necessarily a Help Desk problem or an IT problem, so I apologize to them. The standard for what gets communicated and how fast it gets communicated is set from the top down, and we've seen how that works, from budget information to parking lot renovation.