First, you get the recording: "Thank you for calling the Help Desk. Currently, there are no issues to report."
“Hi. I’m Craig Bernthal. In the English Department. I don’t seem to be getting emails that people are sending me.”
"Millions of emails."
"From the accounts of our users. They get phished. You know 'phishing'?"
8/8/12 addition: Since writing this blog entry and reading some of the email responses, I've been wondering how many other universities are blacklisted by Google or Yahoo and what the reasons might be. I have not been able to find data on that, but the University of Pittsburgh has had this problem, and their IT dept. published the following overview of blacklisting: University of Pittsburgh and Blacklisting. This indicates that forwarding email from a university account to a Google or Yahoo account is part of the problem, at least for Pittsburgh.
Other universities are confronting the "phishing problem," such as Queens University in Kingston, Ontario. Here is their IT page about the problem: Phishing at Queens University
Our campus does gives us advice about recognizing "phishing" email, including "do not post your email address on your website," which I can't quite understand, because we publish a campus directory with everyone's email address. Here is our page on "phishing": The Help Center on Phishing
How, I wonder, does Google deal with its own users being "phished" and their accounts compromised? It is hard to believe that our university has email users who are more gullible, as a whole, than that of other universities or of Google gmail users as a whole. It seems more likely that every university on the planet with its own email is subject to this problem and could expect some of its users to be taken in. How does any university keep its email in business?